The Work
I go beyond simple interaction design to work with business partners and stakeholders to connect with users through research and data.
This lets us reduce risk and speed products to market.
I’ve also put my portfolio and my process in Figma files, so you can also check out my Figma Skills
Or keep scrolling to see how I worked across a range of projects.
ADP Innovation Lab
Invention
At ADP, I collaborated with a diverse range of stakeholders to delve into the complex domains of HR, talent management, and payroll systems. My role required working closely with data analysts and researchers to transform raw data into actionable insights and innovative solutions.
Here are some of the key contributions and achievements during my tenure:
Stakeholder Collaboration: I engaged with various stakeholders, including product managers, HR professionals, and technical teams, to understand their unique needs and challenges. This cross-functional collaboration ensured that the solutions we developed were comprehensive and addressed the real pain points of users.
Innovative Concept Development: Working alongside data analysts and researchers, I spearheaded the development of groundbreaking concepts that pushed the boundaries of traditional HR and payroll systems. Our collaborative efforts resulted in the creation of advanced features that enhanced user experience and streamlined HR processes.
Patented Innovations: Our innovative concepts were so impactful that they led to the filing of multiple new patents with my name on them. These patents covered novel approaches to data integration, user interface design, and workflow automation, solidifying our competitive edge in the industry.
Data-Driven Design: By leveraging data analytics and user research, I ensured that our design solutions were not only innovative but also user-centric. This approach allowed us to create products that were intuitive, efficient, and highly valued by our clients.
Prototyping and Testing: I led the prototyping and user testing phases to validate our concepts and gather feedback. This iterative process helped us refine our designs and ensure they met the high standards expected by both stakeholders and end-users.
By integrating user-centered design principles with cutting-edge technology and data analytics, I contributed to ADP's mission of delivering superior HR solutions.
Example Design System
Firecracker
Problem: Faculty needs to track learning goals within their student population.
Strategy: Learn more about what drives students’ study habits and seek opportunities to capture their behavior for faculty insights.
At Wolters Kluwer, I played a pivotal role in addressing the critical need for faculty to track and understand the learning goals and progress of their student population. Here’s how I tackled this challenge:
Understanding the Problem: The core issue was that faculty lacked a comprehensive system to monitor and track student learning goals effectively. This gap made it difficult for educators to provide targeted support and ensure that students were meeting their academic objectives.
Research and Discovery: I initiated a thorough research phase to delve into what drives students’ study habits and behaviors. This involved conducting surveys, interviews, and focus groups with students and faculty to gather qualitative data, as well as analyzing usage patterns and performance metrics from the Firecracker platform.
Behavioral Insights: By examining the collected data, I identified key motivators and deterrents influencing students’ study routines and product preferences. Understanding these behavioral insights allowed us to pinpoint opportunities where we optimize our content strategy and drive student engagement.
Design and Development: Armed with these insights, I collaborated with product owners, content strategists, and developers to design features that optimized learning habits and increased engagement with faculty approved curriculum. We focused on targeting student blind spots to create personalized learning for our users. At the same time, we tied students progress to analytic tools and dashboards to make student activity transparent to faculty.
User-Centric Approach: Ensuring that the solutions were user-friendly for both students and faculty was paramount. I worked on creating seamless user interfaces that integrated effortlessly into the existing Firecracker platform, minimizing disruption while maximizing utility.
Iterative Testing and Feedback: Throughout the development process, we engaged in iterative testing with both students and faculty to refine the tools. Their feedback was invaluable in making adjustments that improved the accuracy and usability of the tracking features.
Outcome and Impact: The implementation of these tools empowered faculty with the ability to monitor individual and group learning goals more effectively. They could now provide more personalized support, identify at-risk students early, and adjust their teaching strategies based on data-driven insights.
Continuous Improvement: To ensure ongoing relevance and effectiveness, we established a feedback loop where faculty and students could continuously provide input on the tools. This allowed us to keep the features aligned with their evolving needs and educational goals.
By developing a deeper understanding of students' study habits and leveraging these insights to create robust tracking tools, I helped Firecracker deliver a solution that significantly enhanced the ability of faculty to support and guide their students towards achieving their learning goals.
HCue
Problem: A dated reporting tool for an HR system needed to be updated to work in the cloud.
Strategy: Manage the migration by finding opportunities to create usability enhancements. Focus on improving workflows and navigation and retire unused components.
At Wolters Kluwer, I led the critical project of updating a dated reporting tool for an HR system to be compatible with cloud technology. Here’s how I approached and managed this complex migration:
Assessing the Current System: The first step was to thoroughly assess the existing reporting tool. This involved understanding its functionalities, identifying pain points, and cataloging which components were underused or obsolete.
Stakeholder Collaboration: I worked closely with stakeholders, including HR professionals and end-users, to gather comprehensive requirements and expectations for the new cloud-based system. This collaboration ensured that the migration would address the actual needs of all users.
Opportunity Identification: During the assessment, I identified key opportunities for usability enhancements. This included simplifying complex workflows, improving navigation, and enhancing the overall user experience by retiring unused components that cluttered the interface.
Usability Enhancements: I focused on improving workflows by streamlining processes and making navigation more intuitive. This involved redesigning the user interface to be more user-friendly, with clear and consistent layouts, better-organized menus, and easy-to-access reporting features.
Migration Strategy: I worked with stakeholders on a detailed migration plan that outlined each step of the process, from data transfer to implementation. The plan included risk mitigation strategies to ensure a smooth transition to the cloud.
Agile Methodology: Utilizing Agile methodologies, I managed the project in iterative phases. This allowed for continuous feedback from stakeholders and users, ensuring that the migration was aligned with their needs and expectations. Each sprint focused on specific enhancements and functionalities, gradually building up to the full migration.
User Testing and Feedback: Throughout the development process, I conducted regular user testing sessions to gather feedback and make necessary adjustments. This iterative testing was crucial in refining the tool and ensuring it met the usability standards and requirements.
By managing the migration to a cloud-based system and focusing on usability enhancements, I significantly improved the functionality and user experience of HCue's HR reporting tool. The updated tool not only met modern standards but also provided a more efficient and intuitive experience for all users.
iLien
Problem: Updating a B2B tool for tracking liens from banks.
Strategy: Leverage evolving design system and improve workflow by using responsive kits.
At Wolters Kluwer, I led the initiative to modernize a B2B tool used for tracking liens from banks. Here’s how I approached and executed this project:
Understanding the Problem: The existing tool for tracking liens was outdated and not optimized for the evolving needs of banks and financial institutions. The primary challenges were a cumbersome workflow, non-responsive design, and an inconsistent user interface.
Stakeholder Engagement: I collaborated closely with stakeholders including product managers, and technical teams, to gather detailed requirements and understand the specific pain points of the current tool. This collaboration ensured that the updated tool would meet the practical needs of its users.
Leveraging Design Systems: To ensure consistency and efficiency in design, I leveraged an evolving design system. This provided a robust framework for creating a cohesive user experience across all aspects of the tool. The design system included standardized components, style guides, and best practices for UI design.
Improving Workflow: One of the primary goals was to streamline the workflow for tracking liens. I analyzed the existing processes and identified areas where users faced difficulties. Based on this analysis, I redesigned the workflow to be more intuitive and efficient, reducing the number of steps required to complete tasks and improving overall usability.
Using Responsive Kits: To enhance accessibility and usability across different devices, I employed responsive design kits. These kits ensured that the tool was fully functional and visually appealing on desktops, tablets, and mobile devices. By using responsive design principles, I was able to create a seamless experience for users, regardless of the device they used.
Prototyping and Testing: I developed interactive prototypes of the updated tool, incorporating the new design elements and improved workflows. These prototypes were tested with actual users, including bank employees who frequently used the tool. Their feedback was invaluable in refining the design and ensuring that it met their needs.
Iterative Development: Following Agile methodologies, the project was developed in iterative cycles. Each cycle focused on specific enhancements and functionalities, allowing for continuous feedback and improvement. This approach ensured that the final product was closely aligned with user requirements and expectations.
Post-Launch Support: After the launch of the updated tool, I provided ongoing support to address any issues and gather further feedback. This ensured that the tool continued to function effectively and met user needs.
Outcome and Impact: The updated iLien tool delivered a significantly improved user experience with a streamlined workflow and a responsive design. Users benefited from a more intuitive interface, faster task completion, and the ability to access the tool on multiple devices. The modernized tool not only enhanced user satisfaction but also positioned iLien as a leader in providing innovative B2B solutions for tracking liens.
By leveraging an evolving design system and implementing responsive design kits, I successfully modernized the iLien tool, improving its usability and functionality to better serve the needs of banks and financial institutions.
RegIQ
Problem: Business institutions need to keep up to date on all upcoming regulations to stay ahead of compliance.
Strategy: Collaboration across disciplines enhanced by knowledge-sharing workshops. Concepts were further defined through customer testing as the product moved into production and release.
At Wolters Kluwer, I played a crucial role in developing a solution that enables business institutions to stay up-to-date with upcoming regulations and maintain compliance. Here’s how I approached and executed this project:
Understanding the Problem: The challenge was that business institutions needed a reliable and efficient way to keep track of evolving regulations to ensure compliance. Failing to do so could result in legal penalties and operational disruptions.
Stakeholder Collaboration: I engaged with various stakeholders including product managers and developers, to gather comprehensive requirements and insights. This cross-disciplinary collaboration was essential for understanding the diverse needs and challenges faced by different departments.
Knowledge-Sharing Workshops: To foster collaboration and enhance knowledge transfer, I organized a series of workshops. These workshops brought together experts from different fields to share their insights and best practices related to regulatory compliance. The interactive sessions helped in identifying key areas of focus and potential solutions.
Concept Development: Based on the insights gathered, I led the development of initial concepts for the RegIQ tool. These concepts aimed to streamline the process of tracking and managing regulatory updates, providing users with timely and accurate information.
Customer Testing: As the concepts were refined, we engaged in rigorous customer testing to validate our assumptions and gather feedback. We conducted usability tests, interviews, and focus groups with potential users, including compliance officers and legal advisors. Their feedback was instrumental in shaping the final product.
Iterative Development: Employing Agile methodologies, we moved the product into production through iterative development cycles. Each cycle included developing, testing, and refining specific features, ensuring continuous improvement and alignment with user needs.
Enhanced Usability: The feedback from customer testing led to several key enhancements in usability. We focused on creating an intuitive user interface, improving navigation, and ensuring that critical information was easily accessible. Features such as automated alerts, customizable dashboards, and detailed reporting tools were integrated based on user preferences.
Post-Launch Support and Feedback: After the release, we provided ongoing support and continued to gather user feedback. This allowed us to make incremental improvements and address any issues promptly, ensuring the tool remained effective and user-friendly.
Outcome and Impact: The RegIQ tool significantly improved the ability of business institutions to track and manage regulatory changes. By providing timely updates and actionable insights, the tool helped institutions stay ahead of compliance requirements, reducing the risk of legal penalties and enhancing operational efficiency.
By fostering collaboration across disciplines and incorporating extensive customer testing, I successfully led the development of a tool that empowers business institutions to manage regulatory compliance effectively. The RegIQ tool not only meets the immediate needs of users but also adapts to evolving regulatory landscapes, ensuring long-term value and compliance.
iTrade
Problem: Market need for a B2B solution for tracking and reporting business expenses in trade-related activities.
Solution: Deep stakeholder collaboration to produce concepts that are refined and validated through direct customer research.
At Wolters Kluwer, I led the initiative to develop iTrade, a B2B solution designed to address the critical need for tracking and reporting business expenses in trade-related activities. Here’s how I approached and executed this project:
Identifying the Problem: The primary challenge was the lack of an efficient and comprehensive system for businesses to track and report expenses related to trade activities. This gap led to difficulties in expense management, compliance issues, and inefficiencies in financial reporting.
Stakeholder Collaboration: Recognizing the importance of a user-centric approach, I initiated deep collaboration with key stakeholders from product and development. This collaborative effort was crucial to gather diverse perspectives and understand the specific requirements and pain points of different user groups.
Concept Development: Working closely with stakeholders, I led brainstorming sessions to develop initial concepts for the iTrade solution. These sessions focused on identifying core functionalities, such as expense tracking, automated reporting, compliance management, and data analytics.
Direct Customer Research: To ensure the concepts were aligned with market needs, I spearheaded direct customer research. This involved conducting detailed interviews, surveys, and focus groups with potential users from various industries involved in trade activities. The insights gained from this research were instrumental in refining the product features and ensuring they addressed real-world challenges.
Prototyping and Validation: Based on the feedback from customer research, I oversaw the development of interactive prototypes. These prototypes were tested with actual users to validate the concepts and gather further feedback. The iterative testing process allowed us to make necessary adjustments and enhancements before moving into full-scale development.
Agile Development: Utilizing Agile methodologies, we developed iTrade in iterative sprints. Each sprint focused on building and testing specific features, ensuring continuous improvement and alignment with user needs. This approach facilitated flexibility and responsiveness to feedback, resulting in a more refined and user-friendly product.
Usability Enhancements: Throughout the development process, I prioritized usability enhancements to ensure the tool was intuitive and efficient. This included optimizing workflows, simplifying navigation, and integrating user-friendly interfaces. Key features such as real-time expense tracking, customizable reporting dashboards, and compliance alerts were incorporated based on user preferences.
Outcome and Impact: The implementation of iTrade significantly improved the ability of businesses to track and report expenses related to trade activities. The solution enhanced financial transparency, streamlined expense management, and ensured compliance with regulatory requirements. As a result, businesses experienced increased efficiency and reduced risk of non-compliance.
By fostering deep stakeholder collaboration and leveraging direct customer research, I successfully led the development of iTrade, a robust solution that effectively addresses the needs of businesses in managing trade-related expenses. The user-centric approach ensured the product was well-received and delivered tangible benefits to its users.
iTrade Mobile
Problem: Market need for a B2B solution for tracking and reporting business expenses in trade-related activities.
Solution: Deep stakeholder collaboration to produce concepts that are refined and validated through direct customer research. The product was designed for a responsive framework, ensuring customers can work from any device.
At Wolters Kluwer, I spearheaded the development of iTrade Mobile, an extension of the iTrade solution tailored to meet the growing demand for mobile accessibility in tracking and reporting business expenses related to trade activities. Here’s how I approached and executed this project:
Identifying the Problem: Businesses involved in trade activities needed a versatile solution that allowed them to track and report expenses on-the-go. The existing solutions were often limited to desktop use, which hindered efficiency and flexibility.
Stakeholder Collaboration: Building on the collaborative efforts from the initial iTrade project, I continued to work closely with stakeholders to ensure that the mobile solution would meet their needs. This collaboration was crucial for understanding the specific mobile requirements and use cases.
Responsive Framework Design: To ensure that iTrade Mobile was accessible from any device, I designed the product using a responsive framework. This approach guaranteed that the tool would provide a seamless user experience across desktops, tablets, and smartphones, adapting to various screen sizes and orientations.
Concept Development and Prototyping: I led the development of initial mobile-specific concepts and created interactive prototypes. These prototypes were tested with actual users to validate the mobile interface and functionalities. The testing process focused on ensuring ease of use, quick access to critical features, and efficient navigation on mobile devices.
Customer Research and Feedback: Direct customer research played a pivotal role in refining iTrade Mobile. Through interviews, surveys, and usability tests, I gathered feedback from users who required mobile access for their trade-related activities. This feedback was instrumental in making iterative improvements to the design and functionality of the mobile tool.
Agile Development: The development of iTrade Mobile followed Agile methodologies, with iterative sprints focusing on building and testing mobile-specific features. This approach allowed for continuous feedback and ensured that the mobile solution remained aligned with user needs and expectations.
Usability Enhancements: Special attention was given to enhancing usability on mobile devices. This included designing intuitive touch interfaces, optimizing load times, and ensuring that key features such as real-time expense tracking, reporting, and compliance alerts were easily accessible on smaller screens.
Post-Launch Support: After the launch, I provided ongoing support to address any issues and incorporate further user feedback. This support was crucial in ensuring the tool remained functional and effective in real-world mobile use cases.
Outcome and Impact: The launch of iTrade Mobile significantly enhanced the flexibility and efficiency of businesses in managing trade-related expenses. Users could now track and report expenses from anywhere, using any device, leading to increased productivity and better compliance management. The responsive design ensured a consistent and high-quality user experience across all devices.
By leveraging deep stakeholder collaboration and direct customer research, I successfully led the development of iTrade Mobile, providing a robust, responsive solution that empowered businesses to manage their trade-related expenses with greater ease and efficiency, regardless of the device they used.
