Work Experience

JP Morgan Chase

User Experience Design Lead

July 2023 – March 2024

  • Led a cross-functional team of 6 UX researchers, designers, product owners, and developers

  • Improved team efficiency through mentorship and process optimization

  • Decreased delivery time from concept to proof of concept by 25%

  • Facilitated collaboration between UX, Product, and Engineering teams, reducing time-to-market for new features by 20%

  • Implemented design thinking workshops to foster innovation

  • Managed team's execution of high-quality work, delivered on time, following proper UX processes

  • Ensured all team members/disciplines actively contributed to elevating design quality

  • Established relationships with product partners and optimized design-centric processes

  • Assisted in hiring and building out team

  • Set up research processes and conducted 50+ user interviews

  • Partnered with design leads to prioritize research activities and acted upon insights

  • Established working relationships with research SMEs to drive meaningful insights for design

  • Promoted a pragmatic approach to research, balancing lean, just-in-time research with strategic, deep exploration

Wells Fargo

Product Design Lead

April 2022 – July 2023
·	Managed team's execution of high-quality work, delivered on time, following proper UX processes
·	Led a team of 6 designers and content designer on projects in the Wealth Management space
·	Supervised content and design strategy during reorganization, maintaining 100% project delivery despite a 25% reduction in staff
·	Led the socialization of new design strategies with stakeholders across multiple lines of business, achieving 90% buy-in for proposed changes
·	Optimized B2B software in Merchant Services, improving user efficiency
·	Established consistent deliverables throughout the UX process

Wolters Kluwer

User Experience Design Lead/Researcher

January 2016 – April 2022

  • Led the design of enterprise digital solutions across 3+ countries

  • Directed design, development, and execution of product portfolios across B2B initiatives in

    • Legal and Regulatory

    • Cybersecurity

    • Medical Education

    • Banking

    • Auditing & Accounting

    • Lending

    • Workplace Management

  • Led strategic and tactical research, considering business objectives for near-term deliverables and long-term vision/roadmaps

  • Facilitated design thinking workshops with multiple stakeholders

  • Taught empathy for users to address unmet needs and create delight

  • Transformed ideas and business opportunities into desirable user outcomes

  • Advocated for and drove User-Centered design processes

  •   Connected analytical data with practical solutions in real-world environments

  • Developed and executed qualitative and quantitative research strategies across 4 concurrent product line

  • Guided product teams in 20+ ideation and strategy sessions, resulting in 12 new features that increased user retention by 18%

  • Conducted user interviews and usability tests with 200+ participants, identifying key pain points and opportunities

  •  Aligned business units along Lean principles and user needs, resulting in a 25% increase in cross-functional collaboration

  • Designed and iterated on prototypes in collaboration with business stakeholders

  • Supported development teams from discovery through MVP delivery, reducing time-to-market by 30%

ADP

Lead User Experience Designer 

November 2013 – January 2016

  • Designed responsive mobile and web solutions for Human Capital Management, improving user satisfaction

  • Led brainstorming workshops with multiple stakeholders to craft a shared product vision for Next Generation Talent Management system

  • Collaborated with Product and Research teams to deliver user-centric designs

  • Created wireframes and prototypes for 10+ products, leading to 12 US Patents

Medical Knowledge Group 

Freelance UX Designer
 August 2013 – October 2013

  • Oversaw mockups, created wireframes, and organized user flows for 5 client projects, delivering all on time and within budget

  • Crafted pitches incorporating needs of multiple stakeholders, winning 3 new high-value contracts

  • Maintained clear vision based on user psychology, resulting in a 30% increase in user engagement for client products

  • Collaborated with project managers and account supervisors to manage client expectations regarding deliverables

  • Collaborated with agile development teams while building the UX discipline

  • Designed interactive experiences for web presence, mobile platforms, and emergent iPad technology for major financial corporations

  • Used user research, persona development, and information architecture design to develop wireframes for pharmaceutical marketing site

  • Designed information architecture for mobile projects, including iPad applications

  • Participated in user testing to refine proposed redesigns and specific site parts

  • Worked with developers and product managers in a user-centered design process focused on agile development in a sprint environment

Education

BFA in Illustration, Columbia College

Skills

UX Design & UI Solutions · Product Strategy & Strategic Planning · User Research & Usability Testing · Wireframing & Prototyping · Interaction Design & Information Architecture · Agile Methodologies · Team Leadership & Stakeholder Management · Responsive Web Design · Digital Illustration & Visual Design · Tools: Figma, Sketch, Adobe Creative Suite, Adobe Experience Manager · HTML/CSS, JavaScript · Cross-functional Collaboration · Design Thinking Workshops · Research Methodologies & Data Analysis